Effective date: March 22, 2026
Residento ("we", "our", "the Service") — including the website at residento.app, the web application, and the mobile apps for iOS and Android — is operated by:
Sergej Děďuchin
IČO: 09827064
Kurzova 2222/16, Praha – Stodůlky, 155 00, Czech Republic
Email: info@residento.app
Residento is an AI-powered assistant that helps foreigners navigate Czech immigration, residency, and daily life.
We only collect data that is necessary to provide and improve our service. Profile data is entirely voluntary — the Service functions fully without it.
Account information
Conversation data
Profile data (voluntary)
Usage & analytics data (only with your consent)
Purchase data
| Purpose | Legal Basis (GDPR Art. 6) |
|---|---|
| Provide the service (chat, documents, profile) | Contract performance (Art. 6(1)(b)) |
| Service quality assurance & improvement | Legitimate interest (Art. 6(1)(f)) |
| Analytics & app improvement | Consent (Art. 6(1)(a)) — you can opt out any time |
| Payment processing | Contract performance (Art. 6(1)(b)) |
| Customer support | Legitimate interest (Art. 6(1)(f)) |
| Legal obligations | Legal obligation (Art. 6(1)(c)) |
We do not sell your personal data to third parties.
To provide you with accurate and helpful answers, your conversations are processed by our AI infrastructure. Conversation context is retained in your account to ensure a seamless, continuous experience across sessions.
Aggregated and anonymized interaction data may be used to improve the quality of our AI responses, expand our knowledge base, and enhance the overall service experience. In rare cases, individual interactions may be reviewed for technical troubleshooting or resolving service issues.
Your data is never sold or shared with third parties for their own commercial purposes. Our AI provider, Anthropic (Claude), processes your messages solely to generate responses and does not use your data for model training.
No automated decisions with legal or similarly significant effects are made based solely on automated processing.
On the web version we use:
| Type | Purpose | Can be disabled? |
|---|---|---|
| Essential | Authentication session, language preference, app settings | No (required for the app to work) |
| Analytics | Anonymous usage statistics to help us improve the app | Yes — via the cookie consent banner |
On native mobile apps, analytics data is collected via an analytics SDK; you can disable analytics tracking in your device settings.
We use third-party data processors in the following categories:
Your primary data is stored in the EU. Some data may be processed by US-based services for AI processing, analytics, and subscription management. These transfers are protected by:
We implement multiple layers of security to protect your data:
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected users without undue delay.
We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.
You have the right to:
To exercise any of these rights, email us at info@residento.app. We will respond within 30 days.
You also have the right to lodge a complaint with the Czech data protection authority: Úřad pro ochranu osobních údajů (ÚOOÚ) — www.uoou.cz
Residento is not intended for children under 16. We do not knowingly collect data from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of the Service after changes constitutes acceptance.
For questions about this Privacy Policy or your data:
Email: info@residento.app